Refund Policy

1. Overview

At Voice2mail, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided for our voice-to-email conversion service subscriptions.

2. Subscription Plans

Voice2mail offers the following subscription plans:

• Free Plan: No charges apply - no refunds necessary
• Basic Plan: $9.99 per month - 50 emails per month with advanced features
• Pro Plan: $29.99 per month - Unlimited emails with premium features

3. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all paid subscription plans. If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase.

3.1 Eligibility Criteria

To be eligible for our 7-day money-back guarantee:

• The refund request must be made within 7 days of your initial subscription purchase
• This applies only to first-time subscribers to a particular plan
• You must not have violated our Terms of Service
• The request must be made through proper channels (see Section 7)

4. Subscription Renewals

Subscription renewals are generally non-refundable. However, we may consider refund requests for renewals in the following exceptional circumstances:

• Technical issues that prevented service usage for an extended period
• Billing errors or unauthorized charges
• Service downtime exceeding our service level commitments

Renewal refund requests will be evaluated on a case-by-case basis and are at our sole discretion.

5. Partial Refunds

Partial refunds are generally not provided for unused portions of subscription periods. However, we may consider partial refunds in exceptional circumstances, such as:

• Extended service outages affecting your ability to use the service
• Significant changes to service features that materially affect functionality
• Account suspension due to our error

6. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• Change of mind after the 7-day guarantee period
• Failure to use the service during the subscription period
• Account termination due to violation of Terms of Service
• Requests made more than 30 days after the billing date
• Disputes arising from user error or misunderstanding of service features
• Third-party payment processor fees (these are non-recoverable)

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@voice2mail.com with "Refund Request" in the subject line
2. Provide Information: Include your account email, subscription details, and reason for the refund request
3. Wait for Response: We will respond within 2-3 business days to acknowledge your request
4. Review Process: Our team will review your request and determine eligibility
5. Decision Notification: You will be notified of our decision within 5-7 business days

8. Refund Processing

If your refund request is approved:

• Processing Time: Refunds will be processed within 5-10 business days of approval
• Payment Method: Refunds will be issued to the original payment method used for the subscription
• Bank Processing: Additional time may be required for your bank or payment provider to process the refund
• Account Access: Your subscription will be cancelled, and access to paid features will be revoked

9. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but allows continued access until the current billing period ends
• Refund: Returns payment for the current billing period and immediately revokes access to paid features

You can cancel your subscription at any time through your account settings without requesting a refund.

10. Billing Disputes

If you notice an unauthorized charge or billing error:

1. Contact us immediately at billing@voice2mail.com
2. Provide details of the disputed charge
3. We will investigate and resolve the issue within 5-7 business days
4. If the dispute is valid, we will issue a refund or credit as appropriate

11. Service Credits

In some cases, instead of a monetary refund, we may offer service credits:

• Credits can be applied to future subscription payments
• Credits do not expire but are non-transferable
• Credits will be forfeited if the account is permanently closed

12. Force Majeure

Voice2mail is not liable for refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party service failures that affect our ability to provide the service.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of the service after changes constitutes acceptance of the new policy.

14. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: