Privacy Policy

1. Introduction

Voice2mail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-to-email conversion service. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address (when you create an account)
• Profile information (optional)
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Voice and Audio Data

When you use our service, we collect:

• Voice recordings and audio files you upload
• Transcriptions generated from your audio
• Generated email content
• Usage patterns and preferences

2.3 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Usage analytics and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To transcribe your voice recordings and generate professional emails
• Account Management: To create and maintain your user account
• Service Improvement: To analyze usage patterns and improve our AI models
• Communication: To send service updates, security alerts, and support messages
• Billing: To process payments and manage subscriptions
• Legal Compliance: To comply with applicable laws and regulations

4. Data Processing and AI Services

Voice2mail uses third-party AI services to provide our core functionality:

• OpenAI Whisper: For voice transcription (audio data is processed but not stored by OpenAI)
• Google Gemini: For email generation (text data is processed according to Google's privacy policies)
• Supabase: For secure data storage and user authentication

We ensure that all third-party processors maintain appropriate security measures and comply with applicable privacy laws.

5. Data Retention

We retain your information for the following periods:

• Account Information: Until you delete your account or request deletion
• Voice Recordings: Temporarily during processing, then automatically deleted
• Transcriptions and Emails: Stored in your account until you delete them
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

• Service Providers: With trusted third parties who assist in operating our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@voice2mail.com.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: To understand how you use our service
• Preference Cookies: To remember your settings

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes

11. Children's Privacy

Voice2mail is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: